Refund and Returns Policy
Refund and Returns Policy
Refunds, Exchanges & Damaged Products
All4Love Gifts does not offer refunds or exchanges.
However, if a gift arrives damaged, please contact us within 48 hours of delivery and provide a clear photo of the damaged product. Once the damage has been reviewed and approved, we will be happy to replace the item with the same gift at no additional cost, subject to the exceptions listed below.
When the replacement is delivered, our delivery team will collect the damaged product.
Exceptions / Non-Exchangeable Items
Certain items cannot be exchanged or replaced, including:
- Perishable goods, such as certain food products, flowers, or plants
- Custom or personalized products
- Special-order items
If you have questions or concerns about a specific item, please contact us before placing your order.
For questions regarding damaged products or exchanges, please call 437-218-5539 or email [email protected].
Undeliverable Orders
We make every effort to deliver your gift safely and directly to the intended recipient.
To help ensure successful delivery, please make sure all delivery information provided at checkout is accurate and complete. This includes, where applicable:
- Full street address
- Unit or apartment number
- Company or business name
- Buzzer or access code
- Any other information required to access the delivery location
Incorrect or incomplete delivery information may result in delays and additional redelivery charges.
A gift may be returned to our head office if we are unable to complete the delivery for reasons including, but not limited to:
- The recipient refuses the gift at the time of delivery.
- An incorrect or incomplete delivery address was provided.
- Required information, such as an apartment number or buzzer code, was not provided.
- The recipient has moved and is no longer located at the address provided when the order was placed.
- No one is available to receive the gift and our delivery team determines that it cannot be safely left at the location.
If an order is returned to our head office, the sender will be contacted using the phone number or email address provided when the order was placed.
Redelivery or Pickup
If you would like us to make a second delivery attempt, a $25 redelivery fee will apply.
Alternatively, the sender may arrange to pick up the gift from our head office within 48 hours at no additional cost.
Please note that flowers and other perishable items cannot be replaced if their condition is affected by a delivery delay caused by circumstances outside of our control, including incorrect or incomplete delivery information or the recipient being unavailable.
Abandoned Orders
If the customer does not confirm alternative delivery or pickup arrangements within 15 days, the gift will be considered abandoned.
For questions regarding exchanges, undeliverable orders, redelivery, or pickup arrangements, please call 437-218-5538 or email [email protected].